FAQs
How long is the QElectric warranty period?
QElectric products offer a 30 days (Electric) or 90 days
(Gas) warranty period depending on the model you purchase. Warranty claims must be declared within the warranty
period to be valid.
How long does it take to charge a QElectric battery?
Charging takes between six and ten hours depending on the
model to be charged. QElectric scooters all include a "Smart
Charger" that constantly monitors the battery to meet its current charging needs. Smart Chargers are equipped
with an LED indicator that will change colors to notify you when the unit is fully charged. You cannot over charge
the QElectric moped battery and it does not have a memory so it can be charged
without draining completely.
If a problem occurs after the warranty has expired, please contact a Customer Service
Representative for any replacement part needs. Contact Customer Service
by e-mail
or by calling us at
(760) 828-2413
If I alter QElectric product will it void my warranty?
Yes, any alteration will void the warranty.QElectric products are
designed with matched parts for a given application. Any alterations can cause stress on the rest of
the components causing failure.
What are the laws for E- Scooters?
Laws vary from City to City and State to State and there are Federal laws as well.
Consult your local law enforcement agency for current laws and vehicle codes.
Do I have to charge the batteries before riding the first time?
QElectric's line of electric vehicles come partially charged. We recommend that each unit
be fully charged before operating for the first time.
Does my Moped have to be in the off position when charging?
For the fastest and most efficient charging,your electric vehicle should be in the off
position while charging.
What should my tire pressure be at?
For your electric vehicle to perform to its optimum level the tire pressure needs to
be inflated to 35 PSI for non-airless tires
Why does my electric vehicle make a constant beep?
The constant beep is the signal to charge the battery. Please charge
the unit when a constant beep is heard.
Does QElectric have Technical Support?
QElectric has three Customer Service Representatives and three Service Mechanics
dedicated to Technical Support and Customer Care.